The return ticket was supposed to be completed on Jan 14, 2021 but I called on Jan 4th, spent about 2 hours on phone being bounced from agent to agent, all asking me to repeat the same concern voiced to the previous agent: wanted to change return date because the lockdown noose around destination (London, Ontario), was tightening, especially around the university that my son goes to. Finally the 4th attendant took over, took my credit card number presumably for the charge to change the date to Jan 30, 2021, and asked me to wait for an e-mail update. Nada. Nothing was sent. Waited, and waited and called on the 19th Jan, at that time the return date (Jan 14) had passed. My guess is that it was an easy way to ignore those in my situation. It would look like I was the one who did not honour the return ticket but a good check of their logs will show that I did go through all these hoops. Called Air Canada, the carrier. They won't touch it because return date had lapsed. Came back to Flighthub's automated system. It won't take my reservation number for assistance because it navigates away from expired tickets. For 4 days dried to contact them, no luck. I believe there is a scam going on here and want a refund/credit for the return portion.