I purchased a 720 p hd nanny cam compact alarm clock order #[protected] on nov.20, 2019. Ionce I received it I was disatisfied as it was to complicated for me to set up, I emailed zetronics and explained I would like to return it and purchase another a step up from that one, I got a e-mail from jesse with a rma#. To return the item which I did but have heard nothing and need to have the store credit of 89.99 when ordering the other. Please if you canassistin this matter I would be greatful and appreciate youtime and any advice you may have. I donot want to have to take further action nor should I have to, someone needs to realize this is certainly not good customer service and word of mouth is the best advertisement there is, plus the fact that I worked 17 years in loss prevention and help install many cameras that I suggest who and where to purchase from, I cannot atthis time sayi would reccomend zetronics.