1 Jan, 2018 → by ClaimboUser200298
retrocharging due to previous estimates using highest reading
2
we recently received our current bill and we were shocked to find out that it was for $705.00 when normally it is 60- 100 dollars. Upon examining the bill, comed was trying to charge us for the previous 12 mos (which we already paid) with the usage reading of 804 kwh the most current month which is also the month where in our ac is crancking due to the heat wave. Apparently according to the customer rep. we were being billed estimates all this time because we have a gate and a dog. My question to her was if there was a problem reading our meter all this time how come they never gave us a notice or a call or a knock on the door since I had been home for the past month anyway. All the rep. could say was she can put us on a payment plan. But I said I am not going to pay if I do not agree with the bill. How can they charge us thesame usage of the only reading they got (apparrently thru the use of binoculars acc. to the rep) apply it to every month of the last year, then subtracted the total to what we already paid. I told the rep. not unless she has proof that the usage for every single month for the last year was 804kwh we are not paying and the only bill we feel we are responsible was last mos. W e then demanded to speak to the supervisor, we were put on hold for an hour with no supervisor pickin up. We decided to call back using another phone only to find out that comed was closed for the day. We also tried e-mailing comed but it seem impossible to fit our complaint with 250 characters limit