I really don't want to be rude but I regret spending money on documents that I can't use. Recently asked for a cover letter and resume for a federal position. Justin, the owner, has been doing that. He doesn't pay attention to ANY details in resume (even didn't look into the information provided). I should resend resume and job link twice, I don't even talk about exra files I uploaded for more information. He refused my requests for more customization of my resume, saying that the cover letter will do it. Well, the cover letter he provided, included only the job number (after I asked it to add) You won't find any specific words related to the job position. He didn't even include a person name from the job description to address the cover letter The resume format is awful. No header, no details for the position (FED resume), the main part summary is not tailored to the position AT ALL He never returned my phone call, even after I left a message asking to call me back.I called Justin on Friday, Sep 4, at 10:56 AM on the number [protected] from his email and left him a message. Call duration is about a minute (59 sec to be exact). But he preferred to argue via emails till 3 PM same day. I spent $250+ I didn't use the resume/cover letter from Justin for the position I targeted. I ended up not using the resume I paid for. Instead I tailored my previous resume/cover letter. On top of everything, he is very rude. His argument 'I will not respond to arguments any further. Please provide what I am asking for' other words: do my job you paid for (write the resume) Don't waste your money! If you want a GOOD resume, go to the fiverr website, choose whoever you prefer (I did it base on the reviews) and for 3+ times less money you'll get a great cover letter and resume without any stress. I'm not satisfied with the service, I didn't use your resume and won't use it. I want my money back in this case. After all, he refused to return the money on the resume that I can't use.