I have been trying to get this bank to unlock my account for over 20 days now. I have faxed my ID and address verification documents repeatedly several times a week not to mention all the uploads on their web portal. Every day I call, after waiting on hold for hours at a time and every day it's a new excuse to why they won't release my money. I now past due on ALL my bills and I can't put food on my table. This has been a living nightmare dealing with this Bank! User's recommendation: Do not give this Bank your business.