I got this package as a trial for $3594. The first time I called they were nice but weren't able to help me. I tried again on a cruise & had no savings. Third time I called for a plane ticket & asked repeatedly for help. They didn't return my calls. I finally got ahold of my salesman, who hung up on me, then called me back. He told me that our "concierge" would call me back but if I keep bugging her she wouldn't. I ended up taking care of arrangements myself & reported them to the BBB. BBB said they tried to contact them several times & got no response. I think the BBB A+ report they have on their site is totally bogus. These are total CONMEN. BUYER BEWARE!