1 Jan, 2018 → by ClaimboUser442775
resort complaints
*SOLVED

3

We just returned from the Dominican Republic/Majestic Colonial Resort. We had previously booked two other vacations at this resort and several others witj cheap caribbean.com, we have always been pleased. This vacation we booked 15 with us, we were all very excited. We had specifically requested rooms poolside due to the fact we were traveling with several children and would be convenient to keep an eye on them at all times. We booked this trip months ago and were assured poolside rooms. When we arrived however our request was not obliged. We were told we were near the pool and the veiw was good. Needless to say, we were no where near the pool and our veiw were the backside of the rooms of the Majestic Elegance resort!!! May seem small, but this was impotant to us. Also several restaurants were closed, but closings were not posted before hand so we could make adjustments to our dining schedules. One restaurant would not serve us because we had a small child with us (8 year old, well behaved)-even though the restaurant was not crowded. We also had trouble getting a volleyball to play ball-we had to buy our own!!! First day we arrived we were told the pool closed at 6PM-we had only arrived @4PM and wanted to enjoy the early evening in the pool playing volleyball- they took the net and the ball!!! We did have a nice time-staff is freindly and helpful-and if you tip they are even more so. Not sure I would go back!!!
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