6 Jan, 2019 → by ClaimboUser448232
Resolved: WORST ordering experience (furniture)

3

Update by user Jan 06, 2019 manager tracked the order and chairs are in. Update by user Jan 06, 2019 Manager was in! Spoke to him after 3 phone calls with Staff in 2 days and getting nowhere. The Chairs are in - they arrived 2 days ago and he was very apologetic about the system leaving me in the lurch and most understanding of a customer's perspective.The ordering system is still a nightmare but the manager was kind and patient and extremely helpful.I will pick them up in 3 days - i am happy. Original review posted by user Jan 06, 2019 Crate and Barrel Furniture store sections are essentially showrooms. You must order everything - lamps, rugs, sofas, chairs, etc.. So in that regard, one would make the wrongful mind you, assumption that they have this part of the business model down. It is the essential piece after all. Not the case. They will give you a date of arrival. But that means nothing really. The order can be late, no one tells you. you do not receive an email - or tracking. This is largely because they really do not know when you will get what you ordered. They also are unaware of manifests and never know what the delivery truck will delivery to the store on their delivery day. In addition, you have to make umpteen phone calls to disinterested salespeople to check on your order. The manager is never in and they never know anything about arrival, etc. Such a waste of time. In 2018, in a primarily mail order business - WHO CAN OPERATE LIKE THIS? Apparently they have enough gullible consumers like me who are foolish enough to order from them in the first place. The chairs we ordered and paid for in full 2.5 months ago are now 1 month late. No idea when they will arrive and the salespeople do not really care one iota about customer satisfaction or the resolution of questions (like when will my chairs arrive?) I wouldn't return to Crate and Barrel on a bet. Once we get our chairs - if we ever do - I am finished. Terrible way to operate a business.
Helpfull? 0 votes

Post your comment:



Do you want to help? Probably you've just been in a similar situation, know the solution and want to help? Perhaps you are just a kind person who has advice on the merits. Please write your comment — you can do a good breed.

If you are actual Representative of Crate And Barrel you can contact the user using the comment form and help resolve the situation. The user can always mark his complaint as "resolved". Maintain your brand image, it is FREE.

Copyright © 2023 CLAIMBO.COM. All rights reserved.