Update by user Nov 27, 2020 Company fixed the issue and I have been provided with product or service ordered. Book was ordered Thursday Oct 22, 2020.Book finally arrived in my mailbox on Saturday Oct 31, 2020.9 calendar days horrible!. Original review posted by user Oct 28, 2020 Package stuck at their Aston, PA for 2.5 days and counting. OSM Worldwide employee tells me to contact the retailer. What???? OSM Worldwide has the book. They need to hand it over to USPS so the book can be delivered. User's recommendation: avoid any company that uses OSM Worldwide.