I called and cancelled my order of Nioxin scalp system 6 on December 9. They said they would re-route the truck it was being delivered on back to the warehouse and they would give me my refund when the item is scanned back into the warehouse. On December 14, I called inquiring about my refund and the customer service rep I spoke to said my item has been returned to the warehouse and I should see my refund post to my bank account within the next few days, Three days goes by and I still hadn't received my refund. Called and got the run around again. Called today nd spoke with two people. Both messaged their supervisor and the supervisor told them that they would refund my money. Still haven't seen it post to my account. I am starting to wonder if this place is not a scam. It is really *** me off! I just want my money back like they keep promising. I returned the item before it had a chance to get to my house and I have never been able to even use it. Now I am out money because of their negligence. I am about to file a report with the BBB or talk to a lawyer or the police or somebody. Absolute NONSENSE!