I am with UTA some 4 years and half: - USELESS: They call some 5-10m after the alarm. The 1st month i got the house, installed alarm, thieves have time to break door, got all laptops, TV. No more thief attempt after i installed cameras. - INCOMPETENCE: After 2 years, the keyboard sometimes beep and sent signal to call center. They tell my smoke system beeping, not want to fix even smoke cant send signal to them. - DISHONEST: I call center to stop service but always receive bills. he tell wrong place to call, bill me 2 new months to pay. Finally I pay for peace of mind but unhappy.