8 Mar, 2021 → by ClaimboUser595134
Resolved: Short changed and no settlement from them

1

Update by user Apr 19, 2021 Company fixed the issue and I have been provided with product replacement. Update by user Apr 19, 2021 April 19, 2021Today I received the replacement and it is of the same quality as the missing original. I consider this matter is now resolved. Update by user Apr 08, 2021 Update April 8th 2021 I was sent an email March 30th that the knife/set of that style is no longer available and a replacement set would be sent. I was told another email would be sent to notify me when they ship the replacement/s. I also received an email asking for my opinion of the service and to respond within 7 days. This is exactly the same point I was at in January, waiting for shipment verification. I am not responding to their survey until such time as the replacement is received and I inspect and can verify it's complete and reasonably close in quality to what was purchased last December. Original review posted by user Mar 08, 2021 I purchased their Insigna 18 piece all stainless steel knife set Dec 6th 2020 from our local JC Penny store. It was the last set in the store. I got the set home and opened it. Each knife was in it's own box with a plastic protector on the blades. The set was missing one steak knife. Right away I filed a warranty claim on line with them. About a month later I got a response they would ship a replacement and notify me when it shipped. Nothing happened and I emailed them in Jan 2021. The response was for me to fill out all the information I had already sent plus a description of the knife, a picture of the set and blade length and number. I did this then in March I am told to JC Penny to resolve the missing knife and they had the nerve to ask me to fill out a survey about their support service. No answer still and even asked to speak with the manager. What a joke. User's recommendation: If you buy Chicago Cutlery open the box in the store to make sure it's complete.
Helpfull? 0 votes

Post your comment:



Do you want to help? Probably you've just been in a similar situation, know the solution and want to help? Perhaps you are just a kind person who has advice on the merits. Please write your comment — you can do a good breed.

If you are actual Representative of Chicago Cutlery you can contact the user using the comment form and help resolve the situation. The user can always mark his complaint as "resolved". Maintain your brand image, it is FREE.

Copyright © 2023 CLAIMBO.COM. All rights reserved.