27 Apr, 2018 → by ClaimboUser521672
Resolved: Scammed and they won’t cover damages promised in contract.

1

Update by user May 05, 2018 I didn't feel comfortable with one of the sales guys. As soon as Brandon realized the situation, everything was remedied. I wish I would have spoken to him sooner. Original review posted by user Apr 27, 2018 This place really deserves zero Stars. Worst customer service ever. My husband and I bought an FJ Cruiser. The windshield needed to be replaced and it was put into the contract that it would be. 11 and a half months later the windshield was finally replaced. They did the worst job. Glass was already broken, clips were broken, pieces flew off on the interstate, weather stripping is messed up, damaged the body so it ended up leaking and causing more damage to the interior. We have never spoken to the owner, because he will not return our calls. The GM, Joe Harris, is one of the worst human beings we have ever worked with. He has given us the runaround from day one. No apology. Will not cover the cost of the new windshield replacement. All of this damage was caused by their glass guy. Why he thinks they should not be responsible, is beyond me. The ethics of people just blows my mind. What would a $500 windshield replacement have been to a dealership? Especially considering it was in the contract. I hope people read this and no one has to deal with the BS we have dealt with for the past year. And still no windshield! Terrible company. Terrible customer service. Terrible ethics.
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