5 Sep, 2018 → by ClaimboUser847171
Resolved: Scam in Roma airport – extra charge for nothing

1

Update by user Oct 05, 2018 Rentalcars.com disputed the issue with Interrent and finally (after few nervous weeks of closing the issue because of no reply in time) fully refunded me Original review posted by user Sep 05, 2018 I hire InterRent through Rentalcars.com from Roma airport, and I bought full coverage from them. They take my credit card during pick-up for deposit (which is normal), and car was very quickly checked at drop-off time, and everything was looking good. Later I find in my credit card bill two charges from InrerRent at the day of drop-off - EU150 and EU128.93. I asked Rentalcars.com and they after long delay send me invoice from Interrent for "Premium Security Protection", 10 days of EU22.89 per day, which I - they said - purchased. It is unnecessary to say I was not ever told about any additional coverage and for sure was decline any of it because of full coverage I bought! Furthermore, the invoice and credit card charge was issued at the day of drop-off, i.e. after I return the car! After all InterRent is not replying to Rentalcars.com requests (at least that what Rentalcars.com tell me). Now I'm trying to get my money back through my credit card company - wish me a luck! Now I know - when I'll sign any paper, I'll write down clearly something like "I'm not agree to any additional product to purchase beyond what I already buy...", and for sure don't forget to make a picture (or any copy) of the hire contract like I did this time!
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