Update by user Aug 22, 2018 $800 charge is no longer on my statement. I do not recommend them for their services. The customer service personnel are good people working for a bad company. Update by user Aug 22, 2018 Here they go again! An $800 Plus charge on my credit card statement two months after the service was cancelled. I have an email stating that the June invoice was the last payment. Not an authorized charge! Update by user Jul 13, 2018 I was contacted by two separate people in two separate departments. One person contacted me from this complaint. Another contacted me from the Better Business Bureau complaint. The people I spoke with acted professionally. They took notes from our conversation and presented these notes to a person who decides how to deal with this. I was offered a credit on two months of the cost of my web hosting. That was a small savings compared to the cost incurred for a sub-par marketing campaign during the initial 3 months of my business relationship. The management team did not refund the actual dollars invested on the campaigns, nor did they release me from the agreement. The response to my claim that the salesperson said I could cancel if I was unhappy was, "that person is no longer with the company, so we cannot check on that." Of course the person is no longer with the company. You cannot make these false promises in order to make a sale and keep your employment. I saw several other claims on the BBB site, indicating that sales people had made the same promises to me as others. The company's legal language on the contract is buried in the footer of their site. It indicated that I had to pay one month of fees to cancel the agreement. This cost was $629. Not a terrible amount of money, but not right based upon my personal circumstances with Hibu. I was not advised of this offer two months earlier when I initially tried to cancel. The only response at the time was that I had to honor the term of my agreement. When I discovered the cancellation language, I chose to exercise the clause to release myself from future obligation. Although I understand the reasoning, my perspective is that my experiences do not reflect the behavior of a company that I would recommend others to conduct business with. During the 4 months of my experience, I got absolutely no benefit from this relationship. They wrote and designed my site and ad campaigns. I got a few hundred clicks, but not one qualified contact. The only contacts I got were from vendors looking do do business with me. Also, a large portion of clicks occurred outside the market area that I selected for the campaigns. I found this through my own research using Google Analytics. I do not endorse these business practices or using this company in any way.There are better options for anyone. Update by user Jun 20, 2018 Hibu Customer Service contacted me to try to work something out. The offer was to bring in better writers to improve the site. i explained that it was too late for that. The customer service person was very professional. She responded a day later that management refused to release me from my commitment. The circumstances didn't warrant it. The sales representative lied to me. He indicated that Hibu had more expertise than they do. He also said that I could cancel if I had to by calling. I'd avoid doing business with this company. Original review posted by user Jun 13, 2018 I agreed to a six month contract with Hibu in February 2018. I was complacent about using their service, although it sounded interesting. The salesperson I dealt with seemed very knowledgeable about the Hibu's service and digital marketing in general. Being a business consultant, I was impressed by his follow up and aggressiveness to make me a customer. I told him that if the site works as he said it would, I'd invest a lot more money in marketing. The marketing started in April. By May, I was completely dissatisfied with the service. The salesperson exaggerated the functionality of the site, the capabilities of the support team, and the value of the SEO service. The site launched under the wrong brand name. When that was corrected, the video still utilized the wrong brand name. It took an extra month to make the correction on the video. The ads have duplicate words in it. I requested a change to the ad twice, but nothing happened. So, I basically gave up. I e-mailed customer service in May to cancel, and was advised of my six month commitment. I spoke with my support rep last week, and she also advised me of the commitment. Today, I spoke with customer service rep and a supervisor. I explained in more detail about how the sales rep, who is no longer with the company, exaggerated the capabilities. He also told me that the company would cancel the contract if I wasn't satisfied. The customer service supervisor could not do anything about the fact that I had been lied to in order to agree to the service. She was very patient and professional, but she cannot resolve this. My next step is to go to my credit card company. I've been paying for this service and don't even use it anymore, because of my disappointment. There are better options than Hibu. I suggest you use them.