Update by user Nov 02, 2019 They went above and beyond to help me. Original review posted by user Oct 31, 2019 I GOT INTO AN ACCIDENT WITH AN INFINITY INSURANCE CLAIM HOLDER A WEEK AGO (CLAIM #200361****). THE CURRENT TIMELINE IVE KEPT ON MY NOTES 10/24/19- ACCIDENT TOOK PLACE 10/25/19-CLAIM WAS FILED W/ INFINITY AUTO INSURANCE 10/26/19-CALLED INFINITY INSURANCE SPOKE TO A REPRESENTATIVE WHO SAID THAT THE CLAIMS ADJUSTER HAS 72 HOURS TO CALL ME AFTER CLAIM HAS BEEN FILED. (72 HOURS BY 10/29) 10/30/19-CALLED INFINITY TRANSFERRED TO RICHARD (ADJUSTERS SUPERVISOR) NO ANSWER LEFT A VOICE MESSAGE A WEEK LATER HAVE NOT HEARD FROM A SUPERVISOR OR FROM AN ADJUSTER. THIS COMPANY DOES NOT KNOW HOW TO DO BUSINESS AND I DO NOT UNDERSTAND HOW THEY ARE STILL IN BUSINESS.