Update by user Jul 01, 2020 Company fixed the issue and I have been provided with full refund. interesting that only 1 day after posting this review I received an email with information about my refund being processed within 7-10 days, I just checked and have received the refund.. Original review posted by user Jun 29, 2020 I have been patient. I have complied with their request for requesting a refund. I have waited over 90 days and counting. NCL has offered ZERO in terms of updates, notices, website updates or other communication on when my refund will be processed. I have called a total of three times and heard the exact same story, "Please call back after 90 days". "Refunds are taking longer than expected". Is there a staffing shortage due to CORONA virus? Were 1000's of workers layed off and processing is slow because of that? Are the offices closed due to infectious contact? Did you get hit with a large lawsuit? Maybe I should join the lawsuit. I am TRYING to be patient and understanding. How overworked are the customer service reps trying to process refunds? I KNOW the delay is not because of money, as a ~1.3 Bn line of credit was just provided. The cruise line association you are a member of mentioned that NCL is stable enough to weather out this latest crisis. I am frustrated like the others here with not receiving a promised refund, but also with the EXTREME lack of information. All I ask is you do what is right and follow your own rules like you asked me to do. Process my refund now, especially as it is overdue. The way I see it, you should pay me interest the same as my credit card would charge me because that is what it looks like you are doing. Using my money as a loan. Using the 15.99% daily average balance calculation method (same as the credit card I used) on a $5982.00 balance you will be charged approximately $78.00 a day. So far you owe me, $468.00 which generously does not include a late payment fee. Unfortunately you have lost me as a future cruise customer because of the uncertainty in how I will be treated in the future. Imagine the story family and friends are hearing right now and how much trouble this has all been. What impression will they get? Not concerned with me being a future customer? No problem, as I am only one, one that just might make a difference. User's recommendation: Spend your money wisely, think seriously about using this cruise line. If their communication and lack of responsiveness is this bad now imagine what it will be like in future.