Update by user Jan 03, 2020 Company was unable to repair zipper and sent a ecard to purchase new merchandise Original review posted by user Dec 03, 2019 RE: Omni-Heat winter jacket. Bought winter jacket Jan 2019 Wore a month in winter 2019 and a week in Nov 2019 Zipper pulled away from fabric Actually zipper was caught and went to Columbia store for I was unable to take off jacket. The store manager was able to open the zipper In forcing the zipper it cause the zipper to separate from material and can no longer connect.the two parts of the zipper I need to pay to ship jacket across the country East to West coast and then they will decide if it is defective or abused. I requested post paid since I had the jacket a short time and did not cause this problem.I also asked them to provide an estimate of the shipping charges to see if it was worth sending the jacket. Customer service said there was no way that they could possibly know this . Someone in the shipping dept must know cost of shipping a jacket. They refused and said jacket had limited warranty and full warranty for 3 months So I had to send it back on my own