Update by user Oct 22, 2019 I didn't get any satisfaction from American Van lines, so I put in a dispute with my bank to get my money refunded. After about a month, my bank got me my money back. Never heard a word from American Van lines. Original review posted by user Aug 23, 2019 I enlisted American Moving Van to move my belongings from FL to Ohio. The initial customer service rep. was very nice. I explained to her that we were closi g on our house on 8/26/19 and would not be able to get possession of our new house until 9/6/19. She told me that that was no problem since it could take 2 weeks for us to get our furniture. Like all the other complaints, I was never told that they use other companies to move your stuff. They call them their partner company. When we were informed of the pickup date, we were told that it would be one of these partner companies picking up our furniture. I told them once again that I couldn't accept our furniture until 9/6. We had a delivery window of 8/25-9/8. Our "concierge " rep told me that the truck would be at our new place 8/28-8/29, since the distance was only 988 miles. I told them this was unacceptable because we would not be there until 9/6. She then went on to say that we would have to put our stuff in storage, which would be another fee. Needless to say, I went back and forth with different AVL representatives about the delivery issue I was having, ending with being handed off to Jeremy. After arguing all day with this matter, I ended up canceling their services, even though it means losing my $1500.00 deposit. I would rather pay the remainder of the cost that I was going to pay American Van Lines to another moving solution as to give it to them. At least now, I have peace of mind knowing that my furniture will be at my new house when I get there.