Update by user Sep 24, 2020 Company fixed the issue and I have been provided with full refund. They refunded the lost certificates as well as sending a bonus amount to be used on future orders. They also apologized.. Update by user Sep 24, 2020 The Disney Store customer service department, following the posting of this review, did reach out and resolve all issues. They have refunded the lost certificates as well as providing a bonus amount for all the troubles. I was then able to place a new order for similar...