Update by user Apr 25, 2020 My issue has finally been resolved by Airbnb. We will never rent from Sweet Home Vacation, Blue Ribbon or use Host Orlandovillas411 again. They have little to no regard for their customers and will not help resolve issues. Please don't take my word do diligent research on line about them then run the other way. Update by user Apr 24, 2020 I cannot add doctor notes on this website for the two that got sick for HIPPA. I did submit them to Airbnb and Sweet Home for proof. They put my family at risk among all of the other issues encountered including calling them daily up to several times a day while we were there.. Update by user Apr 24, 2020 When my family heard this I called Sweet Home Vacation and requested to leave and receive a refund and it was denied. 10 of us including 3 children had to stay in a place where the pool heat did not work and every thing was shut down it was highly stressful and frustrating being away from home and stuck on a vacation of a life time that turned into a nightmare. Update by user Apr 24, 2020 Our vacation dates were March 11 until March 23, 2020. Every thing shut down on March 14 and 15th due to a Presidential Order concerning the Covid 19 Pandemic. Original review posted by user Apr 24, 2020 The house was to have a heated pool which we paid for. It did not work and I had to call every day about something wrong to maintenance or Sweet Home. They had circuit issues that they knew about and charged me any way. I had to file a complaint with PayPal to get the pool heat refunded. The beds were hard, the blinds did not work so the people behind us could see in no privacy, the circuit tripped and lights went out upstairs they had to come out and turn back on. The President of the United States shut every thing down for the Covid 19 pandemic, and they would not give us a refund, so we could leave and go home with every thing shut down. The pool did not work, the Club house was shut down, Disney World every thing was it was awful on our vacation of a lifetime. I filed a complaint with Sweet Home and Airbnb, they are saying that the Presidential Order for shut down was not an extenuating circumstance to let us leave and give us a refund to return at a later date. There were 10 people in my family 3 of which were children from 3 to 5 all frustrated, stressed out, bored, nothing to do and two got sick when we returned home a day early (I provided them documentation). They have terrible customer service and put my family at risk for their greed. I am not asking for all the money back, but we surely should be entitled to some of it since I paid over $6,000.00. At this juncture I would be happy with $1,500 or $1,000.00. All I can say is buyer beware, please don't rent from them I don't want you or your family to go through what mine did. I don't understand Airbnb at all I have rented from them many times and never encountered any issues before this and expected better than what they are saying. User's recommendation: Find another company to rent from Orlandovillas411 was the Host.