Update by user Apr 06, 2021 Company fixed the issue and I have been provided with product replacement. Customer service was very pleasant and an exchange was arranged.. Original review posted by user Apr 01, 2021 I cannot even exchange my product. As someone else mentioned here, it is a nightmare. No one real to talk to. Chat is worthless. One person emailed asking for my order number and said she would personally try to handle this. I replied with the order number and received...