15 Oct, 2018 → by ClaimboUser3513
Resolved: Does not work

4

Update by user Oct 23, 2018 If anybody else runs into this problem first make sure that both the units are on cool or heat. We had one set to cool and the other to auto and the auto one was trying to heat as the other one was trying to cool. The unit can not do both at the same time. I didn't even think about that. Literally such an easy fix. Since it was user error and not product I had to change my rating on the company. We tried to use e-mail and it took some time. If you want a quick response call their customer service. The guys were very knowledgeable and they explained it so it was easy to understand. They didn't just tell us how to fix it but also why it was doing what it was doing. We were very happy with the out come. Update by user Oct 23, 2018 Thank you for your help today!!! I tried what you guys told me to do and it fixed the problem. We really appreciate the help. Original review posted by user Oct 15, 2018 When we turn on the A/C unit it runs for about 10 second then the run light shuts off and it displays -- on the power head. When the heat is turned on it continues to run but it really does not heat up. It does not show any kind of code so i can not really diagnose what is going on. There is no where that talks about the power head showing -- on it. We are getting into the cold months and really need to have the heat to keep the house warm. Can you help us out on what needs to be done. it is really frustrating that we is not working.
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