Update by user May 30, 2020 Company fixed issue and I have been provided with full refund Update by user May 17, 2020 Received call from Grand Circle last saying that they will refund us. I will feel successful when we receive the money. I also contacted BBB and Mass. Attorney General's office. Original review posted by user Apr 17, 2020 After Grand Circle/OAT cancelled our trip to Spain and Portugal they told us they would refund us including the so called travel insurance. That was in mid March, after waiting a few weeks they again told we would get refund within 10 - 15 days. After hearing nothing from them for weeks I again contacted them only to be told they had changed their policy and would not refund us but schedule us for next year. Over the years we have taken several trips with them. .I am at a loss on what to do next. It seems that Grand Circle/OAT have deceived us. User's recommendation: Book travel elsewhere.