Update by user May 19, 2021 Company fixed the issue and I have been provided with full refund. it took this review to make them react, and in less than 24 hours .... thank you pissed consumer!. Update by user May 19, 2021 OMG! Less than 24 hours after writing this review and forwarding it to GEARBEST, I received the full refund that I had been waiting for for 9 months! what a coincidence !!! Update by user May 18, 2021 still not reimbursed after 9 months (August 2020) Original review posted by user May 18, 2021 Hi, I was debited 400 $ from my account, after 2 months I am told that they no longer have the product in stock, then they say that they sent it to me and there I have to wait again, 6 months after. Now I have been waiting supposedly for the refund via paypal for 2 months. Clearly they don't care about me, to be polite. And WTF, it's still on sale!!!! https://www.gearbest.com/3d-printers-3d-printer-kits/pp_00958868****.html?wid=143**** User's recommendation: run away! User's recommendation: run away.