Update by user Jul 22, 2020 Company fixed the issue and I have been provided with product replacement. They apologized for problems and replaced the unit in 2 days delivery. Original review posted by user Jun 22, 2020 Got through a week of holding on line for hours finally talked to agent and advised him their only authorized service firm in state would not go out of their own town. He had me email proof of purchase and receipt of payment to a local technician verified ac not cooling. That done 2 weeks and agent does not respond. I'm hot and want a cool answer. User's recommendation: I'm at a lost.