30 Apr, 2019 → by ClaimboUser11472
Resolved: Complete Clowns

Update by user May 30, 2019 After posting this review, I received a phone call and email message from Jason at Alligator Performance. He asked that I return the call so we could resolve the issue. I was skeptical and doubted anything would come of it. It took a couple of weeks to connect due to my schedule. On May 15th I called and asked for Jason, once he got on the phone we discussed the situation as I saw it. He agreed that it was not handled properly on their end and would determine who is responsible and deal with it internally. I agree with this management method. It is bad business to drag your employees thru the mud in front of a customer. Always bad results! Jason asked me to email the receipt for the tunes I had to purchase from White’s Diesel and assured me he would credit me for the tunes. The next day it was taken care of. It’s not always what happens, it’s also what the vendor does about it. If you have any issue with the service at Alligator Performance I hope you read this post and contact Jason for help. We are satisfied with the results thanks to Jason and have continued doing business with Alligator. Original review posted by user Apr 30, 2019 We ordered a SCT X4 with 2015 6.7 powerstroke tunes. We received 2011-**** tunes. When I called about it, I was told that I would have to take it up with SCT and that they would not accept a return even though they put the wrong tunes on it. Furthermore, they said that SCT had software issues and not to use the tuner until SCT resolved the issues or my truck would not run and thousands of people are having the issue. I contacted SCT and they stated that that was false and are contacting the idiots at Alligator (lack of knowledge & service) Performance. Bought tunes from Nick at Whites in FL and all is good. Alligator basically stole 750.00 from me. Avoid them, Liars and thieves.
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