Update by user Aug 23, 2020 Company fixed the issue and I have been provided with full refund. Update by user Aug 23, 2020 I received a full refund Original review posted by user Aug 21, 2020 I paid and downloaded Easeus transfer pro. Somehow 2 different versions were downloaded. I called and emailed and requested chat assistance day. Day 2 I was told to disable the computer protection. Day 3 I sent detailed info about my inability to download the same version on both computers. No response so I uninstalled the software and spent a day doing it the hard way and asked for a refund. Day 4 I get a response and am told no refund unless I let their team work on my computer. Well its too late I couldn't wait so I moved everything manually. Updated all the software. Took hours. Unless I let their techs do everything over I do not qualify for a refund under their policy. Thats a new trick. Ignore a customers requests for help and then say too bad but no refund. Any idea to claim my refund would be appreciated. Thanks User's recommendation: Get their techs to help you through from start to finish day 1.