I paid $177 for the 100 day challenge on 01/12/17. After 24 days using the product, I did not feel it was worth the investment. I contacted the customer support, submitted a ticket, and asked a full refund the 5th of February 2017, within the 30-day money-back guarantee period. I chose the Paypal option for the refund and provided them with my email. I received no confirmation email. The 5th of February 2017, my login credentials to the 100 Day Challenge program have been canceled (though I haven't received any email to notify me my subscription was canceled). From that day, I stopped receiving the daily 100 Day Challenge Program emails. I expected to be notified about the cancellation of my membership and the refund by email. Yet no email have been sent to me. 7th of February, I still haven't received my money back. I contacted the customer support for an update and informed them about the situation. I received a one sentence answer the same day: "Your refund was processed the moment it was received and confirmation is sent automatically." I was totally surprised by their affirmation because I haven't received any money or email from them. I answered the same day (to [email protected]) and asked them to double check. I received no answer. 6 days later (02/13/2017), I sent a new ticket to the Customer support to urge them to solve this issue, arguing that I need this money for my family. They answered me the same day, a one sentence answer: "Contact your bank. We did our part and you were notified." I wrote them back and I requested them to prove me that they did send me the money. I received no answer. Today, it's been 18 days since I requested a full refund and I can prove that I haven't received it.