1 Jan, 2018 → by ClaimboUser354336
reservations 9026759 & 9024322 sailing 03/14/18 vision of the seas

1

We booked this cruise several months back and unfortunately a week before the cruise our Grandson who we have custody of went into the Hospital. We did not have the cruise insurance so I contacted an agent to explain our situation. She said our only recourse was to send a copy for the proof of the admittance into the Hospital to BobiSue Campbell and she would have to make the decision on any allowance if any if we are unable to take the cruise. I sent this information out to her on March 8th along with my contact phone number. I received no response so on the 10th I made a call and at that point I was told she had been out for a few days (Which I was never told) and was out today as well so they said they would leave a message for her to call me the next day for sure which never happened. No agent could tell me what the resolution was however I did see a cancellation come thru and on Thursday so I contacted her again for an explanation again with no response. I called the agent again on the 17th and was finally told that we were being credited 50%. I understand that you have limitations on these type of situations but I have a problem when none of this was communicated to me before the cruise left the Port! My grandson was released from the hospital on the 10th and even though his Doctor advised us not to take him but had I known there would be only 50% coming back to us we could have made arrangements for someone to stay with him while my wife and I went on the cruise or even had him re-evaluated by his Doctor before we left to avoid this loss we are now faced with. We had planned this trip way before we were flooded by Harvey without Flood insurance and little assistance from FEMA but we decided to take the cruise anyway because we had a great experience on the last cruise we took years back with you'll not expecting our Grandson to be hospitalized . Thank you for your consideration in this matter and if you need copies of the emails I will be happy to provide those for you. Dennis Velek [protected]
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