30 Jan, 2021 → by ClaimboUser435192
Reservation Number: 7L40A0CJ
*SOLVED
3
We booked an All Inclusive vacation to Cancun for April 2020. The trip was canceled due to COVID-19 so we rebooked for February of 2021. We want to cancel the trip or even would consider moving it to 2022 because of the mandate that we have a negative COVID-19 test to return to the U.S., and we work in education and would have to quarantine. We are not comfortable taking our children to some lab in Mexico for a test or to Mexico at all right now. More importantly if one of us contracts COVID-19 we will not be able to come back into the country. Can you imagine??? Cheap Caribbean will not accommodate either request. Disgusting that a company would treat a consumer this way during a world wide pandemic where the guidance is NOT to travel to Mexico. We will never do business with CHEAPCaribbean again and are disappointed that they have no concern for putting people in harms way. Their preference is to make money now rather than do the right thing and keep people safe. We have called every number and Corporate to try to remedy this and fine someone at CHEAPCaribbean that will do the right thing. We never get call backs and/or we get hung up on. We are beyond frustrated and disappointed and just plain disgusted by the lack of empathy this company is showing their consumers during a very unpredictable and difficult time for the world.