Itinerary Number: [protected] Thought I was talking to the Actual Hotel. After Reservations was made and I arrived I found that the Hotel was fully booked. Reservation counter took my 13.99 for not booking me to a hotel that was acutely fully booked and refused to refund me. The options for New Reservations don't mention that this is not the actual hotel though all other options when you call back upset do have this information. I find it shady that they are less then upfront about their services and not actually being the hotel or having direct access to bookings