I thought I was dealing with Holiday Inn Express to make reservations in Vernon Connecticut for my nephew's graduation, but little did I know at the time I was dealing with Rent a room/Reservation Counter. Our reservation was from June 10, 2019 - June 15th. Our flight was canceled on the 10th and I called Holiday Inn to report that we were not going to be there that day and they told me I had to contact the third party, Rent A Room. I had no idea what they were talking about. When I made contact with Rent A Room the staff told me that we were not able to be refunded for the night we were not able to be there due to Holiday Inn's Policy, but when I called Holiday Inn they turned it back on Rent A Room. We had to pay for a night that we were not there, and not by our own fault. Rent A Room (all emails had the name Reservation Counter) gave me 3 different reservation total's. Of course the final total was the most expensive of the 3 different total's given. Not to mention that if the Third Party would not have gotten involved, the Holiday Inn total would of been much cheaper. The website I went to had a picture of Holiday Inn Express. Every thing I dealt with (to make the reservations) seemed to be Holiday Inn Express except it was not. Beware people!