Basically my scheduled test day was on a Saturday; I went online Wednesday to reschedule but it showed there was ‘no activity' associated with my name. On the main PSI page there is no contact number, therefore minutes of searching, I found the number to call. I spoke with Angela ( 201849) who told me that I was outside the rescheduling timeframe. After continuously explaining to her the drastic measures I had to go through to find a contact number, she gave me a PSI website that I was completely unaware of, as the main psi site does not redirect you. Nonetheless I requested to speak with a supervisor, I was on hold for 30 mins then finally I spoke with someone who said they were a supervisor, Chris ( 1430). She sounded exactly like Angela. So I'm sure I was still speaking with Angela. Psi is a rip off & customer service are poorly trained. My test did not get rescheduled and now I have to pay AGAIN for testing. PSI just got free money! Which is not fair because of the issues I've had with the website since Wednesday. My test was scheduled for a Saturday & I spoke with someone on Thursday (2 days prior to testing) & it still couldn't be rescheduled. TN needs to have a better testing service for professionals than PSI