we are a family of 3 travelling to Melbourne from London 25/12/18 - 12/01/19 with Garuda Indonesia for a family wedding, other family members have been advised by their booking company's that the flight is rescheduled and they have been offered alternative flights with accommodation. I have tried on several occasions to call tripsta - no reply. I have emailed several times but no response. We are desperate to rearrange our flights asap as the availability is beginning to look limited with only 15 weeks to go! Tripsta do not answer or reply and we do not know what to do - I believe they have a legal obligation to offer an alternative or refund? the details of the booking are as follows Reservation number: F102733526 Mr. William Munro N/A [protected] Ms. Kathryn Mylett N/A [protected] Child Ewan Munro N/A [protected] London, United Kingdom Heathrow (LHR) 21:55 25/12/2018 Terminal 3 Jakarta, Indonesia Soekarno-Hatta International Airport (CGK) 18:55 26/12/2018 Terminal 3 Flight duration: 14h 00min Class: Economy (V) Equipment: Boeing 777-200/300 Garuda Indonesia GA 87 Jakarta, Indonesia Soekarno-Hatta International Airport (CGK) 21:20 26/12/2018 Terminal 3 Melbourne, Australia Melbourne, Tullamarine Airport (MEL) 07:35 27/12/2018 Terminal 2 Flight duration: 6h 15min Class: Economy (V) Equipment: Airbus A330-300 Garuda Indonesia GA 716 the return flight is Melbourne, Australia Melbourne, Tullamarine Airport (MEL) 07:10 12/01/2019 Terminal 2 Jakarta, Indonesia Soekarno-Hatta International Airport (CGK) 10:30 12/01/2019 Terminal 3 Flight duration: 7h 20min Class: Economy (S) Equipment: Airbus A330-300 Garuda Indonesia GA 717 Connection 1 Soekarno-Hatta International Airport (CGK) Stop duration: 01:35 Flight Jakarta, Indonesia Soekarno-Hatta International Airport (CGK) 12:05 12/01/2019 Terminal 3 London, United Kingdom Heathrow (LHR) 20:00 12/01/2019 Terminal 3 Flight duration: 14h 55min Class: Economy (S) Equipment: Boeing 777-200/300 Garuda Indonesia GA 86 we have been told that the London to Jakarta flight is now non existent and will have to go via Amsterdam with an 11 hour stopover. Any help would be greatly appreciated Billy Munro [protected]@hotmail.com [protected]