On 8th April 2020, I canceled my flight re ETKT 106 [protected] for Geoffrey Simmons to Kingston Jamaica, and requested a refund due to circumstances of covid resulting in the closure of borders. Your response stated that I would be refunded within 15 to 21 working days however it has been exactly 3 months to date, and my credit card has not been refunded. I have been rather tolerant however I need to have an updated timeline in which I can expect my refund. The payment was made using Visa Card #[protected] in name of Geoffrey Simmons. I anticipate your urgent feedback Geoffrey Simmons