Hello, My name is Fannie Boyd, VISA cardholder. I called for assistance on 5/3/21 at 9:30pm. It is now 9:45pm and the representative is still holding on the line and not saying anything regarding my request for a number for credit card services. He said that he only can help me if it was my checking or saving account. This is very poor service. I dial the [protected]. This type of service is unacceptable. He is just holding on the line, please talk to your representative it is now 9:50pm. Please check your records.