Closet Factories reply is false. None of the so called operational warnings were stated to me at the purchase of the wall bed. The one year warrantee on the cabinet was stated and a life time warrantee was stated on the mechanical parts. The fact that they did replace the front panel is evidence of that. It was when they replaced the front panel that I was told the cause was the slope in the floor and if the front panel is lowered too far the bottom corners of the front panel will hit the spring mechanism and crack off. Too solve the problem I was told to fasten a 2x4 to the foot rail to prevent the front panel from lowering to far. My question why was it installed with out being leveled to the existing floor. This issue is only the superficial problem. The really issue is the mechanical parts failed. These were supposed to be warranted for life. When I reported the broken mechanism I was told it was not warranted. The woman I spoke with argued with me and I did ask what the repair cost would be but was told $2500. Closet Factory's reply misleadingly left out the labor charge. I said I could purchase a new bed for that and she said yes that is right. Our conversation was completed. I have a broken wall bed to support my claim. Closet Factory only has their story. The personally attacks on me is not considered an appropriate reply by Pissed Consumer. 95% of what Closet Factory state in their reply is false. I have owned wall beds prior in other homes without any problems, I know how to operate them. I have even installed them myself without these issues happening. You can decide who to believe.