What happened to customer support my modem died and all I can get from your customer support line is make a payment. I have used this number before and I know it reached a real customer support staff. Quit hiring people whose claim to fame is being a member in a circle jerk and get a tech support option back on your phone system. User's recommendation: Don’t have tech problems because you will loose a lot of time in your life trying to figure out how to reach tech support.