I brike my phone so they sent me a replacement device with a bubble envelope and lable to send the broken one.few days later i realized that it was a ripe off ..that i wanted to sent back the ‘new’ phone.they sent me a email to print the lable of return.they didnt redo a new number of tracking but the same i sent my broken on with.now they are saying they didnt get it and that they dont owe me.the thing is i took pics and filmed myself packing the phone and also have proof of post canada and proof they recieved the box.sent email with all of it..no answer.now registered letter and if they dont pay ..we go to court at their cost!!!!