This has been ongoing since OCTOBER 1ST of this year. Fraud was committed on my Vanilla gift card on 10-1-2020. Card was cancelled and it took until DECEMBER to replace. I have spent all of December trying to ACTIVATE this card. Vanilla representatives can't help and all the phone numbers say: "Your card is invalid". I have spent HOURS and not resolution. SHAME!!! SHAME!!!! SHAME!!!! User's recommendation: Don't deal with these people. I would rate a MINUS 5 if that were possible.