In february 2011 I complaint about my fridge/freezer not workingg. I was given a job no: xn029153. After calling for more than 3 weeks, the technician checked the freezer and we were told that he needed to order a computer and will get back to us. I have not heard anything from him since. On the 31/08/2011 I call master-care complaining about my chest freezer that was not working and was giving a job no xn040107. The technician gave out 3 week later and said that he needed a compressor and will order one and get backk to us. I phoned every second day and I was told that an e-mail wold be send to the manager and he would contact me. I have call the call centre repeatedly without any joy. Yesterday a technician when to "repair" the faulty appliance and my daughter was told that everything was workingg nada she had to pay him r50.00 call out fees. None of the appliances are working and I need to find out what I have to do to get my money refunded for the maintenance contract I being paying for all the year so that I can buy new appliances.