1 Jan, 2018 → by ClaimboUser675284
repaires to my fridge

1

I'm a edcon customer and at this moment I am very unhappy, my fridge was repaired by mastercare earlybird benoni branch more than once in the last 2 years, and it is still not working. On the 11-01-2012 I have emailed the head office about this and the only reply I received was to paul stating that he must investigate and give feedback to them up until today I have received no feedback after we send ed another email to them on the 17-01-2012 and still no joy or feedback from them. As a customer they are suppose to contact us but in the end we did all the phoning to find out how the repairs was going, in the end we got told fridge is coming back rnr (returned not repaired). After my daughter and myself went to them and saw in what condition the fridge was I told them that edcon had already paid for all repairs done to the unit, I as a client of them felt that they were in the wrong, my fridge was clean and no bumps nor marks was on it as it was still new, the things I have noticed was firstly, fridge very dirty, bumps on my fridge and staff food inside my fridge even thou it was not repaired. Wanted to talk to someone in charge but as always the managers was not available. Eventually my fridge came back after they have repaired it, only worked for one week and up until today it is still broken.in the email I send ed to the md of mastercare earlybird head office I stated that I have only two options left, to report them to the consumer counsel or get someone out to repair the fridge and they have to pay. As a paying customer I would like if somebody can please investegate this company and give me advise what else I can do. With thanks Mr. M.A. Pretorius
Helpfull? 0 votes

Post your comment:



Do you want to help? Probably you've just been in a similar situation, know the solution and want to help? Perhaps you are just a kind person who has advice on the merits. Please write your comment — you can do a good breed.

If you are actual Representative of MasterCare you can contact the user using the comment form and help resolve the situation. The user can always mark his complaint as "resolved". Maintain your brand image, it is FREE.

Copyright © 2023 CLAIMBO.COM. All rights reserved.