16 Feb, 2016 → by ClaimboUser303725
Repair
*SOLVED

I dropped off my Kindle 8.9 at the Arlington location in November, 2015. It wouldn't charge. I've received one email, which was 1 month later to tell me that they're motherboard tech says that the problem was more than with the charger port and, that the device had been damaged prior to the charger port problem. I purchased the device new; as a matter of fact, I pre-ordered it from Amazon. Of course after being told that the device had prior damage, I immediately contacted Amazon to complain. I've made several calls to WiGoClinc since then, and am always told that it is still with the motherboard tech to see if it can be fixed. "I've sent him an email asking about the status." Well, here we are today, February 16, 2016 and no update, communication, nothing. Just prior to writing this review, I called again after calling a week and a half ago being told that someone would call me last week (do the math). I spoke to the same person (that promised to call me back last week) and he's saying the same thing. "They're motherboard tech has not been keeping in touch. I'm not a computer wiz and I don't own a business. However, it would seem to me that since they are a business promising constant communication to customers leaving their personal devices, they would honor that communication even if they haven't heard from the motherboard tech. If nothing else, a simple phone call or an email saying that there are no updates would quiet any concerns (at least for a little while). I've asked for my broken property back twice and........as always, "I've sent the motherboard tech an email." "As soon........" Never again!
Helpfull? 0 votes

Post your comment:



Do you want to help? Probably you've just been in a similar situation, know the solution and want to help? Perhaps you are just a kind person who has advice on the merits. Please write your comment — you can do a good breed.

If you are actual Representative of Wigoclinic you can contact the user using the comment form and help resolve the situation. The user can always mark his complaint as "resolved". Maintain your brand image, it is FREE.

Copyright © 2023 CLAIMBO.COM. All rights reserved.