So, on the 22nd of may, my beat2 wirless buds decided to stop working. On the 23ed, I started my claim. I was told by the 1st tech I spoke with, that id be receiving a replacement pair by mail, w an empty box, to return the damaged ones. Cool. Perfect. Simple... A week later, I was left scratcging my head, wondering where my headphones were. I finally received an empty box, a dayblater. I called again. The 2nd tech explained that the first tech was wrong, and I needed to send my headphones 1st, and since they didnt tell me that, they would need to send another box? So, I mailed out my headphones the very next morning. Now its the 9th of june. I still have not recieved a single email, as your reps managed to goof that up, too. I will never ever recomend your product to anyone, as ill make sure to let everyone know how bad of a product you carry, and how your costumer service is even worse.