I was told they were sending for an approval to either repair ,replace or compensate me for broken machine As of currently I have not be apprised of the status or any details concerning this issue. It was stated that they didn't know how long the process could take possibly as long as 21 days by that time I have been inconvenienced of not being able to do laundry for approximately 6 -7 weeks . I feel this is totally unacceptable &;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; that I should be kept apprised of status , as well as priority rush placed on my job order