Fired off a complaint to the Better Business Bureau after twice trying to contact by phone the project manager who built my pergola with no response. I later found out that individual no longer worked for Allied Outdoor Solutions so I hadn’t really notified the company at all. I called the company directly and was contacted the next day by the new project manager, Carlos Flores, who personally met with me the same day to respond to my problem. Within a day he had people on my property to first pressure wash the old paint. After it had time to dry painters were again on my property to paint, and this was on a Sunday. To say I am now pleased would be a huge understatement. I’m embarrassed I got BBB involved in this. Should have started with the company rather than a past employee. I would strongly recommend this company as they back their work.