7 May, 2019 → by ClaimboUser315667
rental promotions and customer service info
*SOLVED

3

Enrolled in one two free - earned a number of free rentals, was informed of limit of 3 coupons use at a time, asked about rental location limits and was told there were none, needed to be used for rental days before end of day June 13th. There was a note that they can be used at National Rental locations, I asked a customer service rep about this in April and was informed that was true - I asked about Dublin Ireland Airport and they said it was covered. Can I redeem my ONE TWO FREE® Free Rental Day‡ coupons at an Enterprise® location? ONE TWO FREE promotion coupons can only be redeemed for rentals at National® locations. Trying to apply the coupons today and system would not allow it, called customer service and they said make the reservation and then call back to have coupons applied. They tried to apply the coupons but ran into a limit on not being allowed in Dublin. They claimsed outside US - but I would in fine print many outside US locations but not Dublin. Had I been informed of this limitation previously I would have used my coupons on other trips. Now I have had to use my earned credits for Dublin and am at risk of having earned coupons expire before I can use them. Are they any remedies that can be done to address this and keep me a happy loyal Emerald club member?
Helpfull? 0 votes

Post your comment:



Do you want to help? Probably you've just been in a similar situation, know the solution and want to help? Perhaps you are just a kind person who has advice on the merits. Please write your comment — you can do a good breed.

If you are actual Representative of National Car Rental you can contact the user using the comment form and help resolve the situation. The user can always mark his complaint as "resolved". Maintain your brand image, it is FREE.

Copyright © 2023 CLAIMBO.COM. All rights reserved.