1 Jan, 2018 → by ClaimboUser9698
rental agreement rgw101600 nissan bc17ttx

1

Dear Sir or Madam I returned the above vehicle earlier today at the Gatwick Green Motion branch The experience overall I had was unpleasant (at least) and I wish that you investigate further the loss of a personal item (wallet) and the cost of the repair that was asked by me. If necessary (and I think it will) please do not rent the vehicle without prior investigation. 1) When I tried to extend the rental I was shouted at by an employee of green-motion over the phone. The same employee refused to extend the rental on the basis that I had sent the email too late. It had taken me literally five minutes. I had to drive to Gatwick in order to extend the rental. 2) I picked up the car when it was impossible to inspect for damage due to severe weather.in fact I had to stop and buy and anti-freezing liquid for the windscreen. The employee who arranged the transaction suggested this car instead of the original booked. When I returned the car the same employee found damage for which I was asked to be charged £490. I said that the cost is excessive (at least) and asked to be given me some time to go through the terms and conditions. Members of staff did not like this at all. They kept asking me again and again to pay by credit card. I have taken photos of the damages and I wish to know how is this cost reasonable. Please produce the photos taken by members of staff providing the reasons you believe this cost is reasonable. For the record, I do not think that in any way I should pay this amount so please do not retrieve the amount from my credit card. 3) When I left the location I realized I had left behind my wallet and an electronic device. I called and told them that I am at the airport and that I am positive of the place I had left the item. Over the phone the member of staff said that that they searched and no item was found. I called again after 20 minutes. The employee told me that they are sure no item was found. I refused to end the telephone conversation and asked them to search again. This time one of the item was found and was produced. My wallet was not returned. Please investigate this matter further. I have the feeling that the walled will be produced, too. This is not all. However, these issues are urgent and I am therefore asking that you investigate fully and tell me what is the result of your investigation. Kindest regards Dionysis Seretis
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