I was not given the correct information about renewing my passport due to a name change. The Passport Office in Manhattan gave me different information than what I received when I called up the Passport Agency. For the past four months I received different information from representatives. I was promised a phone call from the Charleston office which never happened even though a rep. said I was put on the priority list. When I called the Passport Agency back after waiting six days, apparently there was no record of that I was to receive a phone call. I've spent close to $200 in the past year for a passport. The Passport Agency and offices needs to be consistent in providing information.